Frequently Asked Questions

Where is Born Bizzy based?

Born Bizzy products are designed in Australia and we operate in Australia and United Kingdom.

Where are your products made?

Our Born Bizzy mats and markers are manufactured in China at a carefully selected manufacturer. Our products are proudly designed and assembled in Australia and the United Kingdom.

What are your mats made from?

Our drawing mats are made from 100% food-grade silicone and are free from harmful chemicals such as BPA, BPS, PVC, phthalates and lead. We wouldn’t have it any other way.

How do I clean my mat?

We recommend cleaning your mat as soon as you're finished using it. To avoid stubborn stains ensure you clean it within 1-2 days. If you’re finding darker colours hard to shift, warm soapy water should do the trick. You can also pop your mat into the dishwasher on the top rack for a good clean.

Will the pen ink stain clothing and soft furnishing?

Our Born Bizzy markers are erasable whiteboard markers designed for use with our silicone drawing mats only. They will also wipe off hard surfaces, however we can’t guarantee they won’t stain porous surfaces like little ones clothing or fabrics.

Can your products be recycled?

You can join our return-to-recycle programme in partnership with Terracycle where any of your Born Bizzy products can be returned to use for a second lease on life. Please see our How To Recycle page for the full run down.

Are your products safe?

All Born Bizzy products are free from harmful chemicals such as BPA, BPS, PVC, phthalates and lead making them safe for little people. Our manufacturers’ certifications meet or exceed safety requirements in Australia and Europe and our products have been independently tested. Due to small parts, we recommend close parental supervision and use by children aged 3+ years. We don’t recommend the use of our products for real littlies (under 3) due to small parts which may be a choking hazard.

Are your marker pens non-toxic?

The Born Bizzy Marker range are non-toxic and contain no known toxic substances in sufficient quantities to be harmful to the human body.

What makes you different from other kids brands?

Our product range is purposefully designed to be compact and convenient, providing mess-free portable fun for little ones when you’re out and about. This means providing you with everything you need when you’re on the move and nothing you don’t.

We’ve carefully considered every aspect of our product and packaging to ensure all materials used are recyclable or compostable. Our signature canvas carry bag is made from 100% cotton and is durable, washable and reusable.

We’re proud to work with Australian designers and we love that our mat designs are super playful with unexpected moments of delight for little ones, while fostering creativity through colouring and learning.

We have some exciting product plans in the works to compliment our ‘Biggie’ reusable silicone mat range, so stay tuned.

Do you offer free shipping?

Any order over $120 AUD automatically qualifies for free shipping at check out within Australia and any order over £70 pounds qualifies for free shipping in the United Kingdom. Cute! If you experience a teeny glitch, please contact us on before going ahead with your order and we will help you.

Do you ship internationally?

We currently ship within Australia, New Zealand, the United Kingdom, Europe and Asia. We do not currently ship to the Canada or the USA.

I’ve changed my mind, can I return the item or cancel my order?

We usually process all orders within one business day so please email us immediately at requesting a cancellation. If your order has already been processed and shipped, we won’t be able to cancel it. If your order hasn’t been packed, we will happily issue a store credit, minus any transaction fees.

My product is faulty, what do I do?

In the unlikely event you receive a mat with a print defect, please send us a photo of your faulty product and proof of purchase to within 30 days of your purchase and we will send you a replacement or a refund.